Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order. Returns requested after this period may not be accepted.

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags and labels attached
• Be returned in its original packaging where applicable
• Not show signs of washing, alteration, damage, stains, odours or excessive handling
• Be accompanied by valid proof of purchase

MARSILKA reserves the right to refuse a return if an item does not meet these requirements.

If you have simply changed your mind about your purchase, you may request a return within the applicable return period. Unless otherwise required by applicable law, the customer is responsible for the cost of returning the item to MARSILKA. Original shipping costs may be non-refundable.

We accept exchanges for eligible items, subject to availability. If your requested size, colour or item is unavailable, we may offer store credit or a refund where applicable. Items purchased as part of a promotional offer may be subject to additional exchange conditions.

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible. Please provide your order number and clear photographs showing the issue. Where the issue is confirmed to be the result of an error on our part or a manufacturing defect, MARSILKA will provide an appropriate remedy in accordance with applicable consumer law.

Items marked FINAL SALE are not eligible for change-of-mind returns or exchanges, except where required by applicable law. Sale items that are not marked final sale may remain eligible for return subject to the conditions of this policy.

For hygiene and product-integrity reasons, certain items may not be eligible for return once opened or used. These may include undergarments, swimwear where the hygiene seal has been removed, earrings or other pierced jewellery, personalised or made-to-order items, and items specifically marked as non-returnable. This does not affect any rights you may have under applicable consumer law in relation to defective or incorrectly supplied goods.

To request a return or exchange, contact: marsilkagarments@outlook.com. Please include your full name, order number, the item you wish to return, the reason for the return, and whether you are requesting a refund or exchange. Our team will provide the next steps once your request has been reviewed. Please do not send an item back without first contacting MARSILKA.

For change-of-mind returns, the customer is generally responsible for return shipping costs. Where an item is confirmed to be faulty, damaged in transit or incorrectly supplied by MARSILKA, we will provide an appropriate remedy in accordance with applicable law.

Once your returned item has been received and inspected, we will notify you whether your return has been approved. Approved refunds will be processed using the original payment method where reasonably possible. Please allow additional time for your bank or payment provider to process the refund.

Once an exchange has been approved, the replacement item will be dispatched subject to availability. If the requested replacement is unavailable, we may offer an alternative remedy, including store credit or a refund where applicable.

Customers are responsible for ensuring that returned items are securely packaged. MARSILKA cannot accept responsibility for items lost or damaged while being returned by the customer where the customer has arranged the return shipment. We recommend using a tracked delivery service.

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under applicable South African consumer-protection legislation. Where applicable, MARSILKA will comply with the Consumer Protection Act 68 of 2008 and other relevant legislation.

For questions regarding returns or exchanges, contact MARSILKA at: marsilkagarments@outlook.com.