Privacy Policy

The website and services are operated by MARSILKA. Legal entity: MARSILK ENTERPRISES / MARSILKA Garments. Country: South Africa. Email: marsilkagarments@outlook.com

For the purposes of applicable data-protection legislation, MARSILKA acts as the responsible party in respect of personal information collected through our website and services.

Depending on how you interact with MARSILKA, we may collect certain personal information, including:

• Your name and surname
• Email address
• Telephone or mobile number
• Billing and delivery address
• Shipping information
• Account information
• Order and purchase history
• Information provided when contacting customer support
• Information submitted through forms on our website
• Information you provide when subscribing to our mailing list
• Any other information you voluntarily provide to us

When you visit our website, certain information may be collected automatically, including your IP address, browser and device information, operating system, pages visited, referring websites, approximate location information, date and time of visits, website usage and interaction data, and cookie and similar technology information. We use this information to operate, maintain and improve our website and services.

We may use personal information for purposes including processing and fulfilling orders, processing payments, delivering products, providing customer support, communicating with you about your orders, managing customer accounts, responding to enquiries, improving our website, products and services, understanding how visitors use our website, preventing fraud, abuse and unauthorised activity, maintaining the security of our website and systems, sending marketing communications where permitted by law, managing competitions, promotions or campaigns, complying with legal and regulatory obligations, and protecting our rights and legitimate business interests.

We will not collect or use personal information for purposes that are incompatible with the purpose for which it was originally collected, except where permitted or required by applicable law.

We may collect personal information when you visit or use the MARSILKA website, create an account, place an order, subscribe to our newsletter, contact us, participate in a promotion or competition, interact with our website or digital communications, or otherwise voluntarily provide information to us. Where required by law, we will take reasonable steps to inform you about the collection of your personal information before or at the time that it is collected.

When you make a purchase through MARSILKA, payment information may be processed by third-party payment service providers. MARSILKA may not directly store complete payment-card information. Payment information may instead be collected and processed securely by the payment provider used on our website. Your payment information will be handled in accordance with the applicable payment provider’s privacy and security policies.

We do not sell or rent your personal information. We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services. These parties may include payment processors, delivery and courier companies, website hosting providers, e-commerce service providers, IT and technical service providers, analytics providers, email and marketing service providers, professional advisers, fraud-prevention and security providers, and government authorities or law-enforcement bodies where required or permitted by law.

Some of our service providers may process or store information outside South Africa. Where personal information is transferred outside South Africa, MARSILKA will take reasonable steps to ensure that the transfer and subsequent processing are conducted in accordance with applicable data-protection requirements. This may include ensuring that appropriate contractual, organisational or other safeguards are in place where required.

MARSILKA may use cookies and similar technologies to help operate our website, remember preferences, understand website usage and improve your experience. Essential cookies are necessary for certain website functions, such as shopping-cart and checkout functionality. Analytics cookies help us understand how visitors use our website and improve its performance. Marketing cookies, where applicable, may be used to understand marketing performance or provide more relevant advertising.

You may be able to control or disable certain cookies through your browser settings or through any cookie-management tools provided on our website. Where consent is required, we will seek the appropriate consent before using non-essential cookies or similar technologies.

If you choose to subscribe to MARSILKA communications, we may send you information about new collections, product launches, campaigns, events, editorial content, promotions and other MARSILKA news. You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

MARSILKA will process personal information for direct marketing in accordance with applicable law. POPIA places specific requirements on electronic direct marketing and provides individuals with rights to object to such communications.

MARSILKA takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to or through our website. Where applicable, MARSILKA will take the steps required by law in response to a security compromise involving personal information.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, complying with legal obligations and enforcing our agreements. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal requirements.

Subject to applicable law, you may have the right to ask whether we hold personal information about you, request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion or destruction of personal information where legally permitted, object to certain forms of processing, object to the use of your personal information for direct marketing, withdraw consent where processing is based on consent, request information concerning certain third parties who have access to your information, and lodge a complaint regarding the processing of your personal information. These rights are subject to applicable legal conditions and limitations. POPIA provides data subjects with rights including access, correction, deletion, objection to processing and objection to direct marketing.

If you would like to access, correct, delete or otherwise make a request concerning your personal information, please contact us at: queries@marsilka.com with the subject line “Privacy Request”. We may need to verify your identity before processing certain requests. We will respond to legitimate requests within the period required by applicable law.

Our website is intended for general audiences. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can assess and, where appropriate, delete the information.

Our website may contain links to websites, social-media platforms or other services operated by third parties. MARSILKA is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party service before providing personal information.

MARSILKA may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws. When we make changes, we will update the “Last Updated” date at the beginning of this policy. Your continued use of our website following an update constitutes acknowledgement of the updated policy to the extent permitted by law.

If you have any questions, concerns or requests relating to this Privacy Policy or the way MARSILKA handles personal information, please contact us:

• Email: queries@marsilka.com
• Telephone: +27 (79) 772 6788
• Address: 28 Hadeda Haunt, Birdswood
• Information Officer: Siviwe Siwela — siviwesiwela@marsilka.com

If you believe that MARSILKA has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and address your concern. You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.